Frequently asked questions
You can register on our website here.
1. Book the service by sending the transportation information according to the template before the scheduled pick-up time of the service day.
2. Inform the pick-up point and number of packages
3. The staff will pick up the goods and parcels according to the specified time cycle and deliver them within one day.
4. Pay the service fee after receiving the invoice. When the transport is concluded at the end of the day.
You can check the rates on the Rates page.
Pay for the service at Makers Bank account. Express Ltd.
Kasikorn Bank Account No. 902-1-00165-9
Bank account payment must be 3,000 baht or more only.
1. Makesend is a parcel delivery service provider within Bangkok Same Day, which currently covers only Bangkok and vicinity.
2. Delivery means all documents and packages sent on the invoice by Make Sense. Whether by air, road or with any other type of transport, Mechsense acts as a broker of transportation between the Shipper and any shipping company, hereinafter referred to as the "Courier Company" as determined by the Shipper, or as Mechsense deems appropriate. The carriage of all goods will be carried out under the initial responsibility, limited herein, with compensation of limited value on a case-by-case basis. If the courier needs additional coverage on delivery, they can contact for additional payment for insurance.
Please send a copy of your NCC card together with a copy of the book bank with the same name to the company via email [email protected] to request for approval to open an account. Our team will contact you to confirm your approval within 1 business day.
3% service charge will be charged from COD amount (minimum 25 Baht) The account will be finalized and transferred to the customer within the day after the package has been delivered (only in case of successful delivery).
MAKESEND Express can deliver food, drinks, fruits and other parcels. as follows
2.1. The product can be put in a carrying bag. But it must only be used appropriately for certain products.
2.2. In case of cake, it must be placed in a box where the cake can be seen only.
2.3. In case of multiple products delivered in one place, they must be packed together or put in a box together.
2.4. In case of cold delivery, it must not be packed into foam box.
2.5. In case the product is easily broken, pack it in a box with foam cushioning and clearly indicate the front of the box.
Customers can deliver products by themselves at participating MAKESEND Go and ShipSmile branches and can drop off products from the opening hours of each branch until 11.30 a.m. every day for delivery to the recipient. Same day
Customers can check their nearest branch at https://www.makesend.asia/branch/
There is no limit to the number of items can be sent and the service can be requested for a minimum pickup service with a pickup fee of 30 baht per time, or sending 3 or more items is free of charge due to the large number of people interested in using the service. If customers are interested and want to start trying the service, please type "Interested in using the service" and inform the type of product you want to ship. Via inbox message, our staff will contact you to process and request further information.
We pick up packages with no minimum limit and charge 30 baht per pickup. However, if you send 3 or more packages, Free parcel pickup service is available throughout Bangkok and its vicinity.
Parcels delivered from Bangkok and vicinity
- Delivery to Bangkok-vicinity Parcel delivery service is available between 13.00 – 18.00 and 15.00 – 20.00.
** If the package is picked up around 8.00-10.00 am, the package will be delivered around 13.00-18.00 hrs.
** If the package is picked up around 10.00-12.00, the package will be delivered around 15.00-20.00 hrs.
It is not possible to determine when the product will arrive at its destination. Because delivery depends on the number of products and destinations each day. Customers can check the pick-up and delivery times in each service area at https://www.makesend.asia/delivery-price/
MAKESEND RECOMMENDS THAT CUSTOMERS SPECIFY THEIR DESTINATION ADDRESS AS THEIR RESIDENCE OR ADDRESS WITH A REPRESENTATIVE TO RECEIVE THEIR GOODS AT ANY TIME. INSTEAD OF SPECIFYING IT AS AN OFFICE OR OFFICE, BECAUSE IN CASE OF UNSUCCESSFUL DELIVERY FROM THE RECIPIENT, IT IS NOT CONVENIENT TO PICK UP AT THE DESTINATION. WE WILL CHARGE YOU FOR REDELIVERY EQUIVALENT TO NORMAL DELIVERY.
The MAKESEND transport team has both our own main car and auxiliary vehicles for the fastest distribution possible. Therefore, all products can be guaranteed to be delivered on the same day. However, if there is a delay caused by the shipping team, MAKESEND will refund 100% of the service and deliver the product again on the next business day according to the delivery period no later than 6.00 p.m. without additional charge.
