Terms of Use

1. Same Day Working hour express - urgent delivery within the day

        1.1 Users must make a reservation via makesend.asia and select the delivery period. Express delivery (delivery no later than 17.00)
1.2 In case of cancellation of transportation
        If the user wants to cancel the shipment before the cut-off time, they can cancel by themselves through the company's system.
        If the user wishes to cancel the shipment after the cut-off time, they must contact Customer Support at 02-026-6848.
1.3 Delivery within 5.00 p.m., users must book the shipment and pay in the system before 8.00 a.m. if booking by themselves and before 9.00 a.m. in case of delivery at the Company's branch.
1.4 The Company cannot clearly specify the time of arrival of the recipient.
1.5 If delivery is delayed Users can contact the company to request a full refund of the shipping cost.
1.6 If the Company is unable to contact the Customer within the stipulated time, the Products will be delivered again on the next business day. By 5:00 p.m.

2. Next Day morning express - next day morning express

        2.1 Users must make a reservation via makesend.asia and select the next noon delivery time (no later than 12.00 on the next day).
2.2 In case of cancellation of transportation
                – If the user wants to cancel the shipment before the cut-off time, they can cancel by themselves through the company's system.
                – If the user wishes to cancel the shipment after the cut-off time, they must contact Customer Support. Call 02-026-6848
2.3 Delivery by 12.00 (noon) of the next day. Users can book shipments with payment in both cut-off times from 8.00-10.00 (in case of customers booking in the system by themselves) and 9.00-11.00 (in case of delivery at branches).
2.4 The Company cannot clearly specify the time of arrival of the destination recipient.
2.5 If delivery is delayed Users can contact the company to request a full refund of the shipping cost.
2.6 If the Company is unable to contact the Customer within the stipulated time, the Products will be delivered again on the next business day. By 12.00 noon. Original time
2.7 Products that participate in the service delivered before noon on the next day must be products that can be stored for more than 2 days, such as  clothes. Electronic Devices If it is a type of snack or dry food. Must be able to live without spoilage for more than 2 days.
2.8 The categories of products that cannot participate in the Next Day morning service are cold controlled products and products delivered at normal temperature, such as fruits, bakery, cakes, food.
        **In case the customer wishes to send products in such categories. The company can proceed with the delivery but only if the product is damaged. MAKESEND RESERVES THE RIGHT TO REFUSE TO CLAIM PRODUCTS IN ALL CASES.

3. Destination areas that do not participate in the list of value-added services

        3.1 Chonburi City, Chonburi 20000
       3.2Pattaya Area, Chonburi 20150
       3.3Muang Samut Sakhon Samut Sakhon 74000
       3.4Nakornpathom 73000
       3.5Nong Sua, Pathumthani 12170
       3.6Lat Lum Kaew, Pathum Thani 12140
       3.7Sai Noi, Nonthaburi 11150
       3.8Bangbo, Samutprakarn 10560
       3.9Bang Sao Thong, Samut Prakan 10570
        3.10 Nong Chok, Bangkok 10530